Clear answers before you commit to anything.

Every engagement is custom-scoped. After discovery we propose a scope and investment based on your goals, complexity and the level of ongoing management required. We don’t publish packages because no two systems are the same.

We design, build and manage the system. Your team’s involvement is focused on decisions, approvals and the conversations only you can have — not on configuring software.

Established businesses with real demand and the appetite to invest meaningfully in how they win, serve and retain customers.

No. Many clients begin with one outcome — often response and follow-up — and extend once it’s working.

No. We build on established CRM, messaging and automation infrastructure, and our value is in the design, integration and ongoing management. We explain the components openly during scoping.

Only where it helps. Access and reporting are agreed in each engagement; there is no product to sign up for.

Often, yes. We assess your current tools in discovery and integrate where it’s reliable, or recommend alternatives when it isn’t.

Agents work from knowledge and boundaries you approve, are tested against real scenarios before launch, and are reviewed regularly afterwards.

We recommend transparent disclosure and design conversations accordingly, in line with the requirements of your market.

We handle customer data carefully, limit access to what’s needed and work with you on the obligations that apply to your business.