Commissions & payouts
From a paid purchase to a payment you can explain.
Keep reward calculations, reviews and payment records in one place. The business owns the partner agreement, funds commissions and pays outside the platform.
A concrete starting point
Illustrative: a completed $100 partner payout at a 2% platform fee costs the business $102 before provider costs or applicable taxes. The partner still receives $100.
Purchase → payout
Illustrative, not account dataHow the work moves forward
- 1
Record a qualifying paid purchase and its reward calculation.
- 2
Let the hold period pass; review and approve eligible commissions.
- 3
Prepare a batch and export, then pay through your chosen external method.
- 4
Record the actual payment date/reference; distinguish failures and returns.
Understand the base and the hold
A reward can be a percentage of eligible paid spend or a configured fixed amount. Local eligible spend is after the customer benefit, excluding tax/tips. The program sets its hold and payout threshold. Pending or held is not the same as payable; approval does not mean money was transferred.
An export is not a payment
Batches organize approved balances and can be exported. An authorized user records completed external payment with evidence such as a reference and date. This is merchant-confirmed, not a platform bank-transfer verification. Failed payments remain owed; avoid treating a retry as a new successful payout.
Refunds and payout returns are different
A customer purchase refund reduces or reverses the related reward. If already paid, a recovery balance can be netted against future earnings or resolved through an audited finance action. An actual returned partner payout reopens the appropriate net obligation and credits the matching payout fee. A purchase refund alone does not credit the fee on an unreturned completed payout.
Separate three money relationships
Customers pay your business through your own checkout. Your business pays Heaven’s Edge for its subscription and applicable completed-payout fees. Your business pays partners externally. The payout fee is additional to commission, never a percentage of sales and never a reduction in partner earnings. Batches snapshot the applicable rate; fees round half-up per completed payout item.
Good questions
Do you take a cut of sales?
No. Platform billing is a subscription plus a fee on completed affiliate payouts.
What if the customer refunds after I paid the partner?
A recovery is recorded for the commission reduction. The existing completed-payout fee is not credited unless the payout itself is returned.