Practical guidance · illustrative examples · not legal or financial advice
Explain who operates the reward
Your business defines and fulfills the offer. Tell customers how to contact you about qualification/redemption. Platform privacy/account issues use Heaven’s Edge support.
Separate enrollment from marketing
The customer page supports an optional unchecked marketing choice. Joining rewards is not permission for promotional messaging. App email delivery remains off; do not tell people campaigns have been sent.
Use minimum necessary data
Email verification supports customer identity. Purchase references, progress, rewards and referral context support the program. Do not upload full card details or unrelated personal information in a receipt.
Keep private passes private
Public business page and referral link are shareable; customer progress/pass is private. Do not publish customer balances or build a directory from exports.
Write actual terms
State eligible paid purchases, reward, threshold, limits, locations, expiry, combining benefits and refund/correction approach using actual settings. Do not promise unsupported identity recovery or cross-merchant rewards.
Handle requests honestly
Authorized owner export is available. Customer access/correction/deletion requests use merchant/platform contact and verified identity; no self-service deletion portal or automatic legal response guarantee is claimed.